AltiView Support
Last updated: September 8, 2026
Thank you for using AltiView. If you run into any problem or have a suggestion, please contact us using the details below and we will reply as soon as we can.
Contact us
Support email: bluetools@asmo.fun
Please include your device model, iOS version, app version and a short description or screenshot of the issue.
Frequently asked questions
- The altitude reading looks wrong.
Altitude is computed from GPS and barometer data. Wait a moment outdoors in an open area so GPS can settle; sudden weather changes affect barometric altitude, so check the pressure trend in the app as a reference. A device with a barometer (iPhone 6s or later) gives more stable readings.
- How do I keep recording in the background?
Choose "Always" and enable "Precise Location" in iOS Settings → AltiView → Location. A location indicator appears in the status bar while recording, and recording continues after you return to the Home Screen.
- Why are there so few footprints?
Footprints rely on the system's significant-location-change wakeups, which are designed to save power: a point is usually logged only after moving several hundred metres to a few kilometres, and staying put adds nothing. For continuous recording, use the record function on the Tracks tab.
- How do I import or export data?
Import GPX / KML files from the track list; export tracks as GPX and footprints as CSV (UTF-8, opens directly in Excel).
- How do I back up and restore?
Create an iCloud backup in Profile → Backup; the app keeps the most recent backups. After switching devices or reinstalling, choose a backup to restore. Note that deleting the app does not automatically remove your iCloud backup.
- How do I restore my Pro purchase?
Tap "Restore Purchases" on the Profile or Pro screen and sign in with the Apple ID used for the purchase.
- How do I remove ads?
Upgrading to Pro removes ads. You can also limit ad tracking in system settings.
- How do I change language and units?
On the Profile screen you can switch between 10 interface languages (applies immediately) and between metric and imperial units.
- How do I cancel auto-renewal?
Manage or turn off auto-renewal in iOS Settings → your name → Subscriptions. Refunds must be requested through the App Store.